Netflix subscriptions automatically renew each month. This comprehensive guide covers all methods to cancel autopay based on how you subscribed, whether directly through Netflix, app stores, or third-party providers.
Key Information: Canceling stops future charges but lets you keep Netflix until the current billing period ends. Your account data is saved for 10 months if you want to restart later.
1. Canceling via Netflix Website
For subscriptions made directly through Netflix:
- Visit www.netflix.com and log in
- Click your profile icon → Account
- Under Membership & Billing, click Cancel Membership
- Follow confirmation prompts to complete cancellation
Note: You keep access until current billing cycle ends. Check your account page for the exact end date.
2. Canceling via Netflix Mobile App
The app redirects to website for cancellation:
- Open Netflix app and go to Account settings
- This opens browser - log in if prompted
- Follow website cancellation steps above
3. Canceling via Google Play (Android)
For Android subscriptions through Google Play:
- Open Google Play Store app
- Go to Payments & Subscriptions > Subscriptions
- Find and select Netflix
- Tap Cancel Subscription and confirm
To Cancel Google Pay Autopay:
- Open Google Pay app
- Go to Autopay settings
- Find and remove Netflix mandate
4. Canceling via Apple App Store (iOS)
For iOS subscriptions:
- Open Settings app on iPhone/iPad
- Tap your name → Subscriptions
- Select Netflix
- Tap Cancel Subscription and confirm
5. Canceling via Third-Party Providers
For subscriptions through Jio, Airtel, Paytm etc:
- Check payment method in Netflix account
- Contact provider through their app/website/support
- Verify cancellation in Netflix account
Critical: Third-party subscriptions cannot be canceled through Netflix directly. Refund policies vary by provider.
6. Canceling Bank-Linked Autopay
If charges persist after cancellation:
- Log in to your bank's internet banking or app
- Navigate to Standing Instructions or Auto-Debit Mandates
- Find and cancel Netflix mandate
- Contact bank support if needed
Important Notes
- Refunds: Netflix typically doesn't offer refunds except for billing errors
- Access: You keep Netflix until current billing cycle ends
- Verification: Always check confirmation email and account status
- India Plans: Mobile (₹199), Basic (₹499), Standard (₹649), Premium (₹799)
Troubleshooting
If Autopay Still Deducts Money:
- Verify cancellation in Netflix account
- Check for active bank mandates
- Contact Netflix support and dispute charges
If You Can't Find Cancel Option:
- Ensure you're logged into correct account
- Check if subscription is through third-party
- Contact Netflix support
Contacting Netflix Support
- Website: help.netflix.com
- Phone (India): 000-800-040-1843 (toll-free)
- Twitter: @NetflixHelps
Alternatives to Canceling
- Pause: Some accounts can pause for 1 month
- Downgrade: Switch to a cheaper plan
- Remove Payment Method: After canceling, delete payment info
Consider downgrading to a cheaper plan or sharing with family/friends to reduce costs instead of canceling.
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